Benefit Advisors

Reference N/A
Service Milton Keynes Council
Contract Type Temporary
Duration Varied
Location Milton Keynes
Job Type Full-time
Start Date ASAP
Hours per week Varied
Rate Contact us

About the job

There is a regular need for temporary Benefit Advisors to support the Revenues and Benefits Service within Milton Keynes Council by ensuring that the right benefit is paid to the right person at the right time.

  • Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
  • Resolve to conclusion telephone, face-to-face and written enquiries from residents of Milton Keynes, landlords, external agencies and other Council departments.
  • Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support
  • Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award
  • Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off
  • GCSE English and Maths grade A – C or equivalent
  • Experience of working with, understanding and meeting the needs of customers
  • IT literate in Microsoft Office applications
  • Respectful of the sensitivity of service data and able to operate with integrity and using professional judgement at all times
  • Flexible and willing to adapt to change in busy and demanding work environment
  • Must be self- motivating and able to work on own completing required tasks

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