Benefit Assessment Officer

Job Category: Other Jobs
Reference HQ00019880
Directorate Revenues and Benefit
Service Milton Keynes Council
Contract Type Temporary
Duration 3 Months
Location Milton Keynes
Job Type Full-time
Hours per week 37 hours per week
Rate From £17.00 to £22.00 per hour

About the Job:

We are looking for an experienced Benefit Assessment Officer to work in the Benefits Service to ensure that it meets its purpose to pay the right benefit to the right person at the right time to the residents of Milton Keynes. This includes all financial awards: Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance.

As Benefit Assessment Officer you will take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.

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The Assessment Officer operates as a member of the Benefits Service, reporting to a Team Leader Revenues & Benefits. The post holder liaises with members of the public, landlords, other Council departments and external agencies.

The Benefit Service is responsible for the assessment of claims for Housing Benefit, Council Tax Reduction and Local Welfare Assistance. This includes Discretionary Housing Payments and Discretionary Council Tax Reduction.

Payments of Housing Benefit are made in respect of customers living in properties owned by both public and private landlords. Local Authorities pay Housing Benefit on behalf of the Department for Work and Pensions (DWP) and Council Tax Reduction which is a local scheme for those in need of financial support. The payment of Discretionary Housing payments is funded by DWP through a yearly grant and Discretionary Council Tax Reduction is supported through the Council’s collection fund. Local Welfare Assistance is also financed through the Council.

Local Authorities reclaim the Housing Benefit that they have paid from the DWP and the Benefit Service is responsible for ensuring that it is claimed correctly. Currently this is circa £100m for Milton Keynes.

Assessment Officer correctly identifies customers’ requirements to ensure the customers’ demand is resolved at the earliest point of contact.

This includes:

  • Taking claims for these financial awards and checking information for validity
  • Obtaining the correct information and documentation
  • Inputting the information onto the computer system and maintaining these records;
  • Making recommendations for backdating & write offs for overpayments
  • Keeping customers informed about the decisions that are made in line with legislation
  • The Assessment Officer is required to assist in the continued improvement of the Benefits Service systems and procedures by identifying and reporting any potential improvements to a Team Leader Revenues & Benefits.
  • IT literate in Microsoft Office applications
  • IRRV Technician/Level 3
  • Experience of working with, understanding and meeting the needs of customers
  • Experience in Housing Benefit and Council Tax Reduction processing activities
  • Good working knowledge of Housing Benefit legislation, or the ability to acquire it swiftly
  • Experience in a Welfare Advice role
  • Specific knowledge and ability in the use of [email protected] DMS, Northgate and Capita Benefit systems
  • Awareness of Council Tax legislation.
  • Knowledge/experience of systems thinking

We work with directly with Milton Keynes Council to fill vacancies. Register today to be first to hear about all our live jobs.

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