Clinical Systems Product Specialist

Job Category: Technical & Professional
Service Northamptonshire County Council
Contract Type Temporary
Duration 3 Months Initial Assignment
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £12.89 per hour

About the job:

We are recruiting on behalf of Northamptonshire County Council’s Information Management and Technology department for a Clinical Systems Product Specialist to join and support the team for an initial 12 weeks.

The main focus of this post is to function as a subject matter-expert across a variety of systems applications. The post holder will be expected to design training delivery programmes for a variety of clinical systems with a range of user groups to support improvements in patient care. End users will be from a variety of different staff groupings, and may be core, specialist and expert. The role will require the post holder to be able to travel to a variety of different locations across the county.

The post holder will also be expected to assist in the daily administration of the department and to contribute to the overall effectiveness of the Clinical Systems Team and its development.

The post holder will report to the Clinical Systems Manager and may be required to deputise for them in their absence. The post holder will be expected to work flexibly to meet the demands of a 24/7 workforce.  This may mean, on occasion, working outside core office hours.  In addition, the post holder will be expected to be available as part of the on-call rota as required.

Location: Kettering, Northamptonshire

  • Be responsible for keeping up to date with clinical systems and other emerging technologies; to be a subject matter expert and provide support and training to the Clinical Systems Team to ensure their skills and knowledge are also maintained.
  • Contribute to service innovations and development e.g. adapting service delivery to incorporate new courses and materials to support local and national initiatives.
  • Be responsible for designing Clinical Systems training programmes for relevant NHS staff.
  • Produce and maintain appropriate Clinical Systems documentation, user manuals and handouts relating to the use of clinical systems and to ensure that this documentation is of a high standard and readily available to all learners at the point of need.
  • Undertake appropriate evaluation of Clinical Systems training provided, including an assessment of the level of knowledge gained by learners through training and to feedback results to senior management; using these results towards the continual development and improvement to training programmes.
  • Participate in a range of additional duties and tasks to ensure the provision of an effective and quality service responsive to users’ needs including designing and preparing publicity and marketing materials, developing and maintaining content for the department’s intranet pages, developing and implementing appropriate administrative systems and procedures.
  • Be responsible for ensuring that all delegates are registered, training is scheduled appropriately, and reports are available to assist the Clinical Systems training delivery process.
  • Ensure that appropriate levels of security of training equipment and facilities are maintained at all training locations and that during training programmes a safe and secure environment is maintained.
  • Transport and support the setting up and configuration of training equipment and materials at various locations. Monitoring that training equipment and systems are fit for purpose and functioning effectively for every training session by the configuration of end user PC’s and supporting tools and equipment.
  • Act as a Registration Authority (RA) Agent, responsible for the issuance and ongoing support of Smartcards to staff in line with the Clinical Systems policies and procedures.
  • Assist in the implementation and achievement of one or more key projects and targets within the Trust.
  • Provide advice and guidance to Service Desk Technicians in support of clinical system enquiries, provide second line support to the Service Desk and to assist with the development of the Service Desk Knowledge Base
  • Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs
  • Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Developed analytical and problem-solving skills
  • Excellent facilitation skills
  • Ability to work within agreed parameters and with minimal supervision.
  • Prioritisation skills with ability to manage multiple strands of work.
  • Experience of working with clinicians, senior managers and leaders.
  • Proven team worker with ability to motivate others.
  • The ability to demonstrate flexibility, enthusiasm and commitment.
  • Aware of own strengths and development needs.
  • Understanding of the NHS strategy and policy agendas.
  • Able to travel as required.
  • Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
  • Extensive knowledge and recent experience of existing IT applications, SystmOne or associated clinical systems, and related processes used in an NHS clinical care setting at a level that exceeds the required training level.
  • Experience of being involved in training within an implementation project or new starter training programmes, to a wide range of adults in terms of age, ability and background (minimum of 2 years).
  • Strong interpersonal, communications and presentational skills including an outgoing, professional and confident manner able to undertake end user training at all levels and utilising a range of media.
  • Ability to deliver training based upon an understanding of adult learning theories, processes and styles.
  • Able to write for a variety of purposes e.g. lesson plans, help sheets, student tasks, advertising materials.
  • Knowledge of computer peripherals, hardware, software and networks, at a level that exceeds the required training level, enabling the post holder to undertake appropriate configuration and maintenance of training equipment.
  • Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
  • Permanent equivalent council pay rates offered after 12 weeks
  • 3% pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Gain experience to support permanent applications
  • Modern office facilities

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