Customer Feedback Administrator

Reference HQ00019282
Contract Type Temporary
Duration Initial three months
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £9.73 per hour

About the job:

We are seeking a Customer Feedback Administrator with previous experience of administrative/secretarial background. You will provide a range of high-quality administrative support to the Customer Feedback and Compliments Team to ensure that they are able to deal swiftly with complaints. You will provide administrative support with regards to complaints ensuring that records and databases are maintained in order to progress complaints at their various stages.


  • To be the first point of contact for the Customer Feedback team ensuring that complaints are logged on to Respond, responded to or forwarded to the relevant area of the organisation.
  • To organise the Customer Feedback’s team inbox ensuring that all complaints are logged and forwarded to the relevant area of the business. To keep accurate records in this regard.
  • To provide administrative support regarding the associated paperwork of complaints. Meeting the specified requirements of Officers.
  • To provide administrative support to the Customer Feedback Co-ordinator.
  • To support customers on low level complaints, handling calls efficiently and effectively.
  • To provide performance information using Respond to specified officers within BIPI under the direction of the Customer Feedback Co-ordinator.
  • Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
  • Ensure that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Educated to GCSE / NVQ Level 2 or equivalent
  • Proven experience as an Administrative Assistant
  • Appropriate experience with regards to the level of data protection, security and confidentiality awareness
  • Appropriate level of ICT and keyboard skills
  • Experience of working with direct public
  • Ability to multitask and organise conflicting workloads as required
  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Consultants based on site within Angel Square
  • Gain experience to support permanent applications
  • Permanent equivalent council pay rates offered after 12 weeks
  • Modern office facilities

We work directly with Northamptonshire County Council to fill vacancies. Register today to be first to hear about all our live jobs.

Apply for job role

Call us or fill in the form below

Call us on 03301 242800
or fill in the form below


Yes By submitting this form I agree to Opus People Solutions'
Privacy Policy, allowing you to hold my details on file, to share
my CV with recruiting managers in order to find me a job and to
send me marketing information & job opportunities.

Why Choose a job with Opus LGSS?

    • Our consultants are non-commission based which allows them the freedom to work with your best interests in mind.


    • You will never be pressured into applying for a role that doesn’t suit you; we will take the time to work with you to establish exactly what you require from your next job and find you exactly.


  • We meet all our candidates face to face to talk about the type of role you are looking for. We get to know you, the hours you want to work, your preference for locations and the roles that you want to work in.


“I have dealt with Opus several times when recruiting temporary staff to my team. My requests are dealt with in a professional and friendly manner, and I know that I can approach them with any questions that I may have. Excellent service.”

Emma Williamson, Senior System Support Officer (Cambridgeshire County Council)

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“I just wanted to say how marvellous the LGSS recruitment team have been. I’ve got quite a few temps/vacant positions needing support and having Opus LGSS’ support has made everything so much easier. I’ve managed to fill one of my posts and I have interviews lined up for the others…”

Kelly Greenhill, Information and Support Team Manager (Northamptonshire County Council)

“The most important value that I have experienced while working with Opus, is the personal interface with the recruitment consultants. Being on hand and offering the opportunity to discuss the role and the type of candidate with the right level of skills and attitude.”

Tanya Pascual, Major Infrastructure Programme Manager (Cambridgeshire County Council)

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

Let's talk about your next job...