Customer Feedback Administrator

Reference HQ00019282
Contract Type Temporary
Duration Initial three months
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £9.73 per hour

About the job:

We are seeking a Customer Feedback Administrator with previous experience of administrative/secretarial background. You will provide a range of high-quality administrative support to the Customer Feedback and Compliments Team to ensure that they are able to deal swiftly with complaints. You will provide administrative support with regards to complaints ensuring that records and databases are maintained in order to progress complaints at their various stages.

 

  • To be the first point of contact for the Customer Feedback team ensuring that complaints are logged on to Respond, responded to or forwarded to the relevant area of the organisation.
  • To organise the Customer Feedback’s team inbox ensuring that all complaints are logged and forwarded to the relevant area of the business. To keep accurate records in this regard.
  • To provide administrative support regarding the associated paperwork of complaints. Meeting the specified requirements of Officers.
  • To provide administrative support to the Customer Feedback Co-ordinator.
  • To support customers on low level complaints, handling calls efficiently and effectively.
  • To provide performance information using Respond to specified officers within BIPI under the direction of the Customer Feedback Co-ordinator.
  • Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
  • Ensure that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department.
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
  • Educated to GCSE / NVQ Level 2 or equivalent
  • Proven experience as an Administrative Assistant
  • Appropriate experience with regards to the level of data protection, security and confidentiality awareness
  • Appropriate level of ICT and keyboard skills
  • Experience of working with direct public
  • Ability to multitask and organise conflicting workloads as required
  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Consultants based on site within Angel Square
  • Gain experience to support permanent applications
  • Permanent equivalent council pay rates offered after 12 weeks
  • Modern office facilities

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