Customer Liaison Officer

Job Category: Social Care
Reference HQ00018498
Directorate Adult Social Care and Health
Service Adult Social Care
Contract Type Temporary
Duration 3 months
Location Milton Keynes
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £12.85 per hour

About the job:

As a Customer Liaison Officer you will be a key member of the Adult Social Care Team in providing advice and comprehensive support for customers, who contact Milton Keynes Council in relation to Adult Safeguarding.

Full job description is available on request.

  •  Provide specialist information and advice service for customers who require help and support in dealing with Adult Safeguarding queries,
  • Be responsible recording information accurately on Council systems and the use of NHS systems for ascertaining progress in joint service teams, to inform decision making,
  •  Assess and evaluate customer circumstances and identify their needs through use of extensive knowledge of council processes and specialist legislation, guidance and knowledge,
  •  Make recommendations for appropriate actions and referrals to council and external agencies to effectively meet customer needs,
  •  Use a high level of interpersonal skills to deliver information, advice and support services by using a variety of communication methods to encourage positive engagement and outcomes with council services and support,
  • Undertake a variety of tasks and applications for the benefit of customers and social workers such as booking taxis, travel warrants, booking urgent and critical appointments for social workers, meeting personal callers in the office, management and administration of booking processes for residential and nursing care.
  •  Good organisational and administrative skills,
  •  Ability to write coherently and interpret information for review and assessment,
  • Ability to respond quickly on information, using own initiative with suggestions for outcomes,
  • Able to multi task by listening on a telephone, whilst typing or writing accurately under pressure,
  • Excellent interpersonal skills,
  •  Ability to communicate effectively with a wide range of people,
  • To work effectively on own initiative whilst recognising when to support/advice is required,
  •  A positive and calm approach to the ever-changing work environment.
  • Experience within an administration and customer service role,
  • Experience providing support over the phone and email.
  •  Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
  •  Permanent equivalent council pay rates offered after 10 weeks
  •  3% pension contribution from employer
  •  Flexible working hours
  •  Opus candidates hear about jobs first
  •  Opportunity to apply for permanent positions as an ‘internal candidate’
  •  Consultants based on site within Civic Offices
  • Gain experience to support permanent applications
  • Central location – great public transport links (Civic Court)
  •  Modern office facilities
  • Onsite canteen

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