Customer Service Administrator

Reference HQ00019283
Contract Type Temporary
Duration Initial three months
Location Northamptonshire
Job Type Full-time
Start Date A.S.A.P.
Hours per week 37
Rate £9.12 per hour

About the job:

We are seeking a Customer Service Administrator with previous experience of administrative/ secretarial background. You will provide a range of high-quality administrative support to Customer Service Advisers to maximise resolution of enquiries and information requests from customers at first point of contact. You will ensure that internal and external services are maintained and delivered to the required service levels.


  • Log all customer queries, in order to ensure all email and post queries are answered appropriately within three working days and expedite outstanding queries. Ensure any social care correspondence is uploaded to Carestore. Receive and make telephone calls where appropriate to customers in relation to their correspondence
  • Ensure all data entry tasks completed within agreed timescales (mainly around Adult Social Care and Safeguarding) but to also include general enquiries, street doctor and blue badge enquiries.
  • Train other Customer Services Assistants in all aspects of the role, to ensure a high standard of customer service is maintained across the team
  • To share knowledge and information with colleagues, contributing to the team’s ability to deliver continuous performance improvements
  • To monitor and assess personal performance against targets, seeking support as necessary in order to deliver Customer Service Centre key performance indicators (KPIs)
  • Maintain a continuous improvement culture generating suggestions for new ways of working which lead to a more efficient team
  • Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs
  • Ensure that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post
  • Educated to GCSE / NVQ Level 2 or equivalent
  • Proven experience as an Administrative Assistant
  • Clear disclosure and barring check (DBS)
  • Working knowledge and understanding of the services provided by the Council
  • Accurately maintain a wide range of manual and computerised records/ management information systems, providing guidance to less experienced colleagues to meet service standards and support efficient service delivery
  • Appropriate level of data protection, security and confidentiality awareness
  • Holiday entitlement accrued while working
  • Pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an ‘internal candidate’
  • Consultants based on site within Angel Square
  • Gain experience to support permanent applications

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“I have dealt with Opus several times when recruiting temporary staff to my team. My requests are dealt with in a professional and friendly manner, and I know that I can approach them with any questions that I may have. Excellent service.”

Emma Williamson, Senior System Support Officer (Cambridgeshire County Council)

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“I just wanted to say how marvellous the LGSS recruitment team have been. I’ve got quite a few temps/vacant positions needing support and having Opus LGSS’ support has made everything so much easier. I’ve managed to fill one of my posts and I have interviews lined up for the others…”

Kelly Greenhill, Information and Support Team Manager (Northamptonshire County Council)

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Tanya Pascual, Major Infrastructure Programme Manager (Cambridgeshire County Council)

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

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