Data Management Officer

Reference
Service Northamptonshire County Council
Contract Type Temporary
Duration 3 months
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £9.73 per hour

About the job:

Opus LGSS are looking to recruit for an excellent Data Management officer to join the team in Northamptonshire County Council.

  • To provide an effective, customer focused support service to users of the LGSS Data Management service systems and processes. A point of contact for colleagues and service users for queries, including direct debit payments, petty cash reconciliations, invoice interface processing, supplier and customer maintenance and establishment control.
  • To provide a range of high quality administrative support, delivering excellent customer service by giving the customer the best possible experience. Providing accurate information and support in response to customers enquires according to agreed procedures, practices and regulatory and legislative requirements.
  • To ensure an integrated approach to transactions for LGSS through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers and client organisation.
  • Provide operational services within the Data Management Team for LGSS. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to. Ensure that business critical tasks e.g. invoice interfaces processing , direct debit collection and payment runs and establishment control are given the level of priority they require and that any issues or problems encountered are resolved as soon as possible or escalated to a more senior member of staff where necessary.
  • Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.
  • Responsible for investigating and resolving customer queries, suggestions and compliments, escalating any complaints in accordance with the relevant procedures.
  • Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency.
  • Support system implementations including conducting system testing and delivering training to staff on new system processes.
  • Work as part a team supporting your colleagues, mentoring Apprentices to a high standard.
  • Work collaboratively on projects that support developments and improvements for the Transactions Service in a professional and positive way.
  • Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
  • Permanent equivalent council pay rates offered after 12 weeks.
  • 2% pension contribution from employer.
  • Flexible working hours.
  • Opus candidates hear about jobs first.
  • Opportunity to apply for permanent positions as an ‘internal candidate’.
  • Consultants based on site within Angel Square.
  • Gain experience to support permanent positions.
  • City centre location – great transport links.

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Why Choose a job with Opus LGSS?

  • Our consultants are non-commission based which allows them the freedom to work with your best interests in mind.
  • You will never be pressured into applying for a role that doesn’t suit you; we will take the time to work with you to establish exactly what you require from your next job and find you exactly.
  • We meet all our candidates face to face to talk about the type of role you are looking for. We get to know you, the hours you want to work, your preference for locations and the roles that you want to work in.

Testimonials

“I have dealt with Opus several times when recruiting temporary staff to my team. My requests are dealt with in a professional and friendly manner, and I know that I can approach them with any questions that I may have. Excellent service.”

Emma Williamson, Senior System Support Officer (Cambridgeshire County Council)

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“I just wanted to say how marvellous the LGSS recruitment team have been. I’ve got quite a few temps/vacant positions needing support and having Opus LGSS’ support has made everything so much easier. I’ve managed to fill one of my posts and I have interviews lined up for the others…”

Kelly Greenhill, Information and Support Team Manager (Northamptonshire County Council)

“The most important value that I have experienced while working with Opus, is the personal interface with the recruitment consultants. Being on hand and offering the opportunity to discuss the role and the type of candidate with the right level of skills and attitude.”

Tanya Pascual, Major Infrastructure Programme Manager (Cambridgeshire County Council)

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

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