Field Service Engineer

Job Category: IT
Reference FSE01FTC
Directorate ICT
Service Service Management
Contract Type Permanent
Location Milton Keynes
Job Type Full-time
Start Date 20/05/2019
Hours per week 37hrs (some evening and weekend work may be required)
Salary Annual salary from £24,000 to £28,000, *salary subject to experience

About the job:

We have a great opportunity for a Field Service Engineer to provide site based technical ICT support services to Schools, Council offices, Libraries, Councillors, Wardens and any other ICT customers and provide Field Service resource to the delivery of technical projects.

Ideally you will either have experience in Field or Third Line Support. Second Line support candidates will be considered with demonstrable exposure to Field roles.

  • Investigate and plan cost effective field service visits in advance based on appointment history, equipment recall and customer requirements to maximise successful outcomes.
  • Liaise closely with vendors, clients and service desk to provide an effective service.
  • Follow up with Clients after every field visit and ensure Service Desk system logs and records are updated.
  • Perform simple repairs, installations or upgrades to computer hardware and software using, where appropriate, a range of software tools and techniques (eg imaging/remote software distribution) to ensure any changes cause minimum disruption.
  • Assist in the delivery of technical projects.
  • Maintain a good technical knowledge of ICT software in use by Council and other ICT customers; and of ICT hardware configurations for desktop and server platforms
  • Evaluation of new technologies and maintain an awareness of developments in technology products/services in order to make recommendations
  • Ensuring all processes are followed according to agreed standard.
  • Educated to A level. or relevant experience or NVQ level 3, BTEC or equivalent qualification in ICT
  • 2 years of directly relevant post-qualification experience or minimum of 3 years experience in a technical role in a medium to large organisation.
  • Understanding working of desktop/laptop/multifunction devices.
  • Fluent in PC usage
  • Microsoft Office, Service Desk software computer literate
  • Windows 7, 8 & 10 knowledge
  • Driving Licence
  • Understanding of ITIL
  • Understanding of Internet Technologies
  • Superb attention to detail, particularly with regard to record keeping and documentation
  • Adaptable to various duties/tasks
  • Able to prioritise own workload to meet deadlines
  • Able to develop effective working relationships inside and out of ICT team.

We work directly with Milton Keynes Council to fill vacancies. Register today to be made aware of all our live jobs.

Apply for job role

Call us or fill in the form below

Call us on 03301 242800
or fill in the form below


Yes By submitting this form I agree to Opus People Solutions'
Privacy Policy, allowing you to hold my details on file, to share
my CV with recruiting managers in order to find me a job and to
send me marketing information & job opportunities.

Why Choose a job with Opus LGSS?

    • Our consultants are non-commission based which allows them the freedom to work with your best interests in mind.


    • You will never be pressured into applying for a role that doesn’t suit you; we will take the time to work with you to establish exactly what you require from your next job and find you exactly.


  • We meet all our candidates face to face to talk about the type of role you are looking for. We get to know you, the hours you want to work, your preference for locations and the roles that you want to work in.


“I have dealt with Opus several times when recruiting temporary staff to my team. My requests are dealt with in a professional and friendly manner, and I know that I can approach them with any questions that I may have. Excellent service.”

Emma Williamson, Senior System Support Officer (Cambridgeshire County Council)

“Opus was very helpful in the recruitment process, I was lucky enough to get a placement within the council instantly. The team are incredibly friendly and are always happy to help.”

Jamaal Guthrie, Customer Service Advisor

“I just wanted to say how marvellous the LGSS recruitment team have been. I’ve got quite a few temps/vacant positions needing support and having Opus LGSS’ support has made everything so much easier. I’ve managed to fill one of my posts and I have interviews lined up for the others…”

Kelly Greenhill, Information and Support Team Manager (Northamptonshire County Council)

“The most important value that I have experienced while working with Opus, is the personal interface with the recruitment consultants. Being on hand and offering the opportunity to discuss the role and the type of candidate with the right level of skills and attitude.”

Tanya Pascual, Major Infrastructure Programme Manager (Cambridgeshire County Council)

“I highly recommend Opus as an agency. They were extremely supportive through all the recruitment process and the relevant paperwork. I’m thoroughly enjoying my new role and my colleagues are extremely friendly.”

Andreea Catarov, Business Support Officer

Let's talk about your next job...