Revenues and Benefits Officer

Reference
Service Northamptonshire County Council
Contract Type Temporary
Duration Initial 3 months.
Location Northamptonshire
Job Type Full-time
Start Date ASAP
Hours per week 37
Rate £15.25 per hour

About the job:

We are looking for candidates to join our award-winning team who have a minimum of 12 months Housing Benefit and Council Tax Reduction assessment experience with high standards of quality and output. You will be working as part of the LGSS Revenues and Benefits team, delivering a first class, professional service, using a range of communication methods, and technical skills to ensure that all customer contact and Revenues and Benefits transactions are completed and resolved to a high standard.

Full job description available on request.

  • To negotiate, receive and process payments made to the Council, within agreed processes. To make appropriate arrangements that ensure that the Council receives the benefit of revenues collected and debt recovered at the earliest opportunity. Represent the council in court to ensure maximum recovery is received.
  • To determine and assess all awards of Housing Benefit, Council Tax reductions, discounts and exemptions promptly and in accordance with legislation. Including complex claims e.g. homeless, hostels, recent migrants, self – employed and student transactions.
  • Review and respond to customer appeals and complaints in accordance to existing policy and procedure. When required, represent the service at tribunal in respect of such cases.
  • To comply with new and existing Revenues and Benefits legislation and working practises, including keeping up to date with the contents of the procedure manual and employee handbook.
  • Accurately maintain computerised records and full systems administration of Council Tax liability, Housing Benefit entitlement, benefit payments, debt recovery and customer contact.
  • To support the service through the sharing of best practise, expertise and assist staff development through providing mentoring and training support.
  • To support with the monitoring of performance and accuracy data to ensure the Revenues and Benefits service are compliant with legislation and working practises.
  • To support the Subsidy officer through data analysis and reconciliation of the subsidy claim.
  • Ensure the validity of Housing Benefit & Council Tax reduction claims and support vulnerable claimants by visiting claimants and landlords and applying verification rules
  • To be the first point of contact for the Revenues and Benefits customer and to assess, analyse, interpret and record customer needs using appropriate skills and technology, to enable customer issues to be resolved. Accurately explain complex legislation in a clear and helpful manner.
  • Liaison with our local DWP office on any potential Fraud Investigations and the prevention of Fraud.
  • Experience of/in a similar position within the public sector
  • Experience using Northgate system
  • Experience and confidence in using ICT regularly in previous roles to frequently and accurately input data and/or to retrieve information.
  • Demonstrable experience in a customer service environment, with the ability to evidence understanding and application of customer care principles and procedures
  • An understanding of Performance Management expectations and compliance
  • Manages own time and workload to meet deadlines within acceptable quality and productivity standards.
  • Follows established procedures with reference to relevant guidance manuals codes of practice and applies to standard situations.
  • Handles numerical tasks confidently, displaying a sound grasp of basic maths.
  • Analyses information using standard procedures; identifies errors and acts to correct.
  • High levels of interpersonal skills in both listening or communicating a message to others (oral and written)
  • Strong empathetic skills and ability to deal consistently with customers
  • Writes in plain English and presents material in an appropriate and concise format
  • Ability to problem-solve and prioritise workload – dealing effectively with last minute and urgent work
  • Aptitude for change and flexibility of approach/ ability to multi-task
  • Excellent team player and able to work independently in a positive and constructive manner.

• Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).

• Permanent equivalent council pay rates offered after 12 weeks

• 3% pension contribution from employer

• Flexible working hours

• Opus candidates hear about jobs first

• Opportunity to apply for permanent positions as an ‘internal candidate’

• Consultants based on site within Angel Square

• Gain experience to support permanent applications

• City centre location – great public transport links (Angel Square)

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Jamaal Guthrie, Customer Service Advisor

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